DAILY HIRE FOR SELF DRIVE LONG TERM FLEET HIRE SHORT TERM FLEET HIRE PRIVATE OR BUSINESS USE
 
 
 
Frequently Asked Questions
 
DVLA

Frequently Asked Questions

WHAT DO I NEED TO HIRE A VEHICLE?

We need to see all of the following documentation at the time of hire.

1)DRIVER'S LICENCE. 21 to 24 yrs of age : A current full driver's licence held for a minimum of 24 months, (endorsements and restrictions permitting).

1)DRIVER'S LICENCE. 25 Yrs and Over : A current full driver's licence held for a minimum of 12 months, longer for MVP's and minibuses (endorsements and restrictions permitting).

Hirers will be asked for what the vehicle is being used for. This is part of our Insurance requirement.

Non EU driving licences may require an International Driver Licence for translation. We advise Non EU driving Licence holders to check their eligibility to drive in UK as certain restrictions apply if they have been resident in the UK for more than 12 months. Advice is available at GOV.UK website.

UK Driving Licence Holders: IMPORTANT INFORMATION

You must produce either your Photo Card Driving Licence or old paper style licence. PLEASE NOTE that the Driving Licence paper counterpart was abolished on the 8th June 2015*. All driving records are now digitally stored by the DVLA .You will need to obtain an ACCESS/VERIFICATION CODE from the DVLA in order for us to view your driving record information. The code can be obtained at www.gov.uk/view-driving-licence (free of charge) or by telephoning 0300 083 0013 between 08:00-19:00 Monday to Friday, 08:00-14:00 Saturday, Choose "On Line Application"option. Your access code is case sensitive and can only be used once. The code is valid for 21 days. Underneath the code there is a link to print the driver summary. If you have access to a printer please click this link and print the driver summary and produce it when collecting your vehicle as this will speed up the booking out process. The Access Code or Driver Summary must be produced at the time of hire.

Please complete before Weekends, as DVLA has been Unavailable over recent weekends !

*Changes from 8 June 2015 in GB to the paper counterpart of driving licences do not affect driving licences issued by DVA in Northern Ireland. Northern Ireland driving licences still require both the plastic photocard and paper counterpart

2) TWO FURTHER FORMS OF IDENTIFICATION Confirming current address (i.e. bank /credit card statements, utility bills etc. dated within the past 6-8 weeks. Printed online utility bills etc. are acceptable providing that they show current address and recent date). Alternatively online Utility Bills,(but NOT Bank Statements), can be forwarded to us via email from your smartphone when you collect your vehicle. A Passport cannot be accepted as address confirmation as it does not have a printed address in it. Hirer's with out of area addresses may be subject to larger deposits. If in doubt please call our Manchester or Leeds Rentaldesk for further clarification.

Moving House ? ID confirming new address to be produced also.

NON PHOTOCARD DRIVING LICENCES. Additional photographic ID required e.g. Passport.

PLEASE NOTE THE ABOVE ALSO APPLIES TO ALL ADDITIONAL DRIVERS, which should be presented in person.

NON UK RESIDENTS / VISITORS ----- PLEASE READ CAREFULLY, AND CONTACT US BY PHONE PRIOR TO COLLECTING CAR.

Please note this only applies to NON Residents.

Hirer must produce the following: Driving licence and International Driving Permit (where applicable). A utility bill / statement, dated in last 4 weeks, that confirms their CURRENT PERMANENT HOME address, and that matches the driving licence address. Documentary evidence of where you are staying in the UK. (Hotel booking confirmation covering duration of vehicle hire. Family members ID and address confirmation to be presented by them in person, with the hirer, at the time of hire, dated in last 6 weeks.), Evidence of return travel (e.g. flight confirmation). Passport. All payments must be made on the Hirer's Credit Card.

3) CREDIT / DEBIT CARD Hire charge and Deposit payable by Hirers own Credit / Debit Card at the commencement of hire (Credit Card only in certain cases see below for details).


HOW OLD DO I HAVE TO BE AND HOW LONG DO I HAVE TO HELD MY FULL DRIVING LICENCE?

For Car hire 21 to 24 years held Driving Licence for a minimum of 24 months. 25 years plus held Driving Licence for a minimum of 12 months

For BMW / Kia Sportage car hire 25 years and over and held Driving Licence for a minimum of 24 months.

For 6 to 9 seaters 25 years of age and over and held Driving Licence for a minimum of 24 months.

For light vans and commercials 21 to 24 years held Driving Licence for a minimum of 24 months. 25 years plus held Driving Licence for a minimum of 12 months.

Please Note. The government's licensing rules may have changed since you last hired this type of vehicle so please check on the DVLA website below or contact us.

www.gov.uk/driving-licences


WHAT SIZE OF VEHICLE CAN I DRIVE ON A STANDARD CAR DRIVING LICENCE?

UK Licence Holders

Driving test passed after 1st January 1997, Category B applies. Category B entitles you to drive vehicles up to and including 3.5 tonne GVW and vehicles with a maximum of 9 seats [driver and 8 passenger seats]. In order to drive a 7.5 tonne GVW vehicle Category C1 is required. A further test is necessary in order to obtain this driving category.

Driving test passed before 1st January 1997. Category C1 entitlement is normally automatic when the driving test was passed before 1st January 1997. If in doubt please check your driving licence. Alternatively you can check your driving category entitlements at www.gov.uk/view-driving-licence.

Non UK Licence holders.

Normally Category B entitlement as above. If in doubt you can obtain further advice at www.gov.uk/driving-nongb-licence.


WHAT DOES THE PRICE INCLUDE?

All prices are subject to VAT at the current standard rate. There are no hidden extras. All rates quoted are based on vehicles up to 3.5 tonne gvw including cars not exceeding 1000 miles per week, 1500 miles maximum allowed, excess mileage will be charged at 20p per mile up to 2000 miles, thereafter 40p per mile. Vehicles above 3.5 tonne DVSA drivers’ hours and tachograph rules apply for vehicles used for the carriage of goods. Rates for all vehicles up to and including 7.5 tonne GVW vehicles include comprehensive insurance. This is subject to an insurance excess surcharge which will be charged in the event of an insurance claim, and which can be waived by paying a small extra cost Collision Damage Waiver (CDW) at the time of hire - see below.


WHAT HAPPENS WITH FUEL?

All vehicles leave our premises with a full tank of fuel. (Various Commercial and Car models also leave with a full tank of Adblu). As fuel gauges can be inaccurate please check before leaving as adjustments can not be made later. Before you leave please ensure you are aware of the type of fuel required. We recommend that vehicles are returned full of fuel. Any fuel taken on return will be charged for. Our current fuel prices are displayed at the rental desk / available on request.


CAN I USE VEHICLE FOR WASTE REMOVAL?

If you are planning to hire a van for removing rubbish to a local Recycling Centre, please check if your local recycling centre requires this vehicle to be registered and a permit granted prior to your hire starting. Please note that there are different rules for personal waste and trade waste and also dependant on which recycling centre you wish to visit. It is your own responsability to check this prior to hiring vehicle.


CAN I TAKE THE VEHICLE OUT OF THE UK?

Vehicles are for UK MAINLAND USE ONLY.


HOW MUCH IS THE DEPOSIT?

Deposits vary depending on the type of vehicle you wish to hire and these are outlined in the table below. It is advisable to call us and check before picking up the vehicle, as the deposit, plus the rental charges, are paid at the time of hire. Please note that drivers with endorsements and or out of area addresses may be subject to larger deposits. Deposits are refunded on return of the vehicle provided vehicles are returned within the hire period / full of fuel / there are no insurance excess claims. Any additional charges will be deducted from the deposit.


HOW MUCH IS THE INSURANCE EXCESS?

All vehicles up to 7,500 kg GVW are comprehensively insured but have an insurance excess which will vary depending on the size of the vehicle, your driving record and your age. Our standard deposits and charges are outlined in the table below. You are responsible for any damage, loss sustained to the vehicle or 3rd party claim against the vehicle and are liable to pay the insurance excess in this event. Due to fluctuations, as well as the number of variables in determining the insurance excess, it is recommended that you contact us for the latest information.


WHAT IS COLLISION DAMAGE WAIVER OR CDW?

In the event of an insurance claim, Collision Damage Waiver - or CDW, as it is also known - can reduce your deposit / excess, or protect you from losing your deposit all together, depending on the vehicle class you have hired. This can be taken out with an additional payment at the time of hire. Please note, however, that CDW does not cover you for the loss of, or damage to: tyres, wheels, keys, audio equipment or fuel contamination nor does it cover theft of contents.

CDW is ONLY available to drivers holding a Full UK licence, aged 25 years and over hiring vans, commercials, cars and 7/9 seaters. CDW availability is also subject to the driver having a satisfactory driving record. The cost for this option can be advised at the time of hire.

CDW in NOT available to Non UK licence holders, as we are unable to check for driving endorsements / restrictions.

Collision Damage Waiver cover is for ONE single incident / accident only, the full deposit will need to be paid should another vehicle be required after an accident / theft.


Deposit (payable at the commencement of hire) and applicable Excess

Vehicle type Age of driver Deposit Excess CDW daily Deposit Excess
Car Group "A" & "AA" 21 to 24 £1000 £1000 Not available
Car Groups "B" & "C" 21 to 24 £1500 £1500 Not available
Car 25 plus £500 £500 or with £12.00 £100 none
Sportage SUV * 25 plus £500* £500 or with £8.33 £200* £200
6 to 9 seaters seater 25 plus £500 £500 or with £15.00 £100 £100
Van up to & Inc 3,500 kg 21 to 24 £1000 £1500 Not available
Van up to & Inc 3,500 kg 25 plus £500 £500 or with £15.00 £100 none
Vans 7,500 kg 21 to 24 £1000 £1500 Not available
Vans 7,500 kg 25 plus £500 £500 or with £20.00 £300 none
Vans 12,000 kg to 18,800 kg 25 plus £1000 £1000** Not available

The Insurance Excess and Deposit will increase after the first accident, please contact SVH for further details. CDW will be not be avaialable.

* Sportage deposits by Hirers Credit card only.

** Vehicles above 7500kgs gvw to 18000kgs gvw using SVH Insurance are subject to a HGV Levy of a minimum £50.00 daily charge, and a higher Insurance Excess.

All CDW prices shown are subject to VAT

Deposits are Excess's are not subject to VAT


IS THE WINDSCREEN COVERED?

Windscreen damage is your responsibility, unless collision damage waiver Collision Damage Waiver (CDW) is taken out at the time of hire.


CAN I HAVE AN ADDITIONAL DRIVER?

Yes. Each additional driver is £12.50 plus vat per week, or part of.. A total maximum of 4 drivers are allowed. Additional drivers are required to attend in person at the time of hire and produce their Driving Licence, Access Code /printed DVLA Driving Summary [if applicable] and ID as per main driver. To amend, or add drivers once a vehicle is on hire, fresh paperwork is required, and all drivers must reattend for this to be done. Please contact us in advance with any other queries.


HOW CAN I PAY?

By credit / debit card. Whole or part payment of charges is required by credit or debit card. All major credit and debit cards are welcome, including Visa Cards, MasterCard. Outstanding payments are taken from credit or debit cards.

This includes all outstanding balances to the hire agreement and any charges received after the hire has ended, e.g. Fines, penalties, congestion charges etc. and the administration thereof.

By Cash. Hire Charges and Extension Payments only, when agreed in advance........Deposits MUST be paid by Credit / Debit Card.

By Cheque. Cheques are only accepted with prior agreement. Please ring first.


WHAT IF I AM LATE RETURNING THE VEHICLE OR I WISH TO EXTEND THE HIRE?

It is very important that you contact us and let us know. We can then advise you of any additional charges and if required can arrange payment and insurance cover. Additional rental charges are payable before the expiration of the current rental period. Payments are taken from credit or debit cards.


WHAT HAPPENS IF I BREAKDOWN?

In the unlikely event of your vehicle breaking down, please note that all Salford Van Hire vehicles come with full nationwide breakdown coverage. Details of this will be included with the documents given to you at the time of hire. It is important that you keep these with you.


WHAT DO I DO WHEN I RETURN THE VEHICLE?

It's easy. Just return the vehicle to our fuel pumps where you will be met by a member of our yard staff. You will be issued with a receipt confirming the condition of the vehicle and it will indicate any additional fuel charge. We recommend that all vehicles are returned full of fuel. Please present this ticket at the rental reception where your paperwork will be quickly completed.

Vehicles returned OUTSIDE OF OFFICE HOURS cannot be inspected for Fuel and Damage until the Depot Reception opens the following morning. Any discrepancies will be advised, but cannot be disputed. We advise returns during opening hours for this reason.

 

Contact Us

Manchester Vans and LGV Commercials

Phone 0161 833 0771
Email rentaldesk@salfordvanhire.net CC sales@salfordvanhire.net

Manchester Cars and 9 seaters

Phone 0161 833 9311
Email cardepot@salfordvanhire.net CC sales@salfordvanhire.net

Leeds depot Vans, Cars and LGV Commercials

Phone 0113 244 1531
Email Svh.leeds@salfordvanhire.net CC sales@salfordvanhire.net

Follow Salford Van Hire on Social Mediaspacer Follow Salford Van Hire on Twitterspacer Follow Salford Van Hire on Twitterspacer Follow Salford Van Hire on Instagramspacer

INFORMATION FOR HIRER'S TRAVELLING TO LONDON

Ultra Low Emission Zone (ULEZ) Central London

From the 8th April 2019, the Ultra Low Emission Zone (ULEZ) will come into force in Central London covering the same area as the Congestion Charge. Most vehicles including cars, vans and minibuses will be subject to a daily charge (unless exempt).The daily charge runs from midnight to midnight, seven days a week, 365 days a year.

Click here for further information...

spacer

Job Opportunities

We are hiring, people as well as vehicles, if you think you might have what it takes to work for one of the country's leading rental companies. Then E-mail your CV, with a covering letter, to vacancies@salfordvanhire.net

spacer

OPEN 7 DAYS A WEEK

Van & Car Hire for Manchester and Leeds:
Altrincham, Armoury, Ashton, Bolton, Bury, Farsley, Garforth, Guiseley, Horsforth, Manchester, Morley, Oldham, Otley, Pudsey, Rochdale, Rothwell, Sale, Sale, Salford, Stockport, Tameside, Trafford, Wetherby & Yeadon.

spacer

Driving Licence Changes

In June 2015 the DVLA abolished the paper counterpart of the Driving Licence. You can share your record with us using the DVLA website. You will need your National Insurance number. The summary sheet is needed to hire a vehicle on SVH Insurance

Click here for more info on the DVLA website

spacer

Account Applications

To apply for an account download this form then after completion email or post to details shown. If you do not get a reply or acknowledgement within 10 days email again to sales@salfordvanhire.net

Click here to download form

spacer
Phone Problems
 
 
 
Copyright © 2023 Salford Van Hire • Data Protection PolicyModern Slavery PolicyCovid-19 Risk Assessment Compliance
 
Salford City FC logo