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Frequently Asked Questions
 
DVLA

Frequently Asked Questions

WHAT DO I NEED TO HIRE A VEHICLE?

We need to see all of the following documentation at the time of hire.

1)DRIVER'S LICENCE. A current full driver's licence held for a minimum of 12 months, longer for MVP's and minibuses (endorsements and restrictions permitting).

Non EU driving licences may require an International Driver Licence for translation. We advise Non EU driving Licence holders to check their eligibility to drive in UK as certain restrictions apply if they have been resident in the UK for more than 12 months. Advice is available at GOV.UK website.

UK Driving Licence Holders: IMPORTANT INFORMATION

You must produce either your Photo Card Driving Licence or old paper style licence. PLEASE NOTE that the Driving Licence paper counterpart was abolished on the 8th June 2015*. All driving records are now digitally stored by the DVLA .You will need to obtain an ACCESS/VERIFICATION CODE from the DVLA in order for us to view your driving record information. The code can be obtained at www.gov.uk/view-driving-licence [free of charge] or by telephoning 0300 083 0013 between 0800-1900 Monday to Friday, 08.00-14.00 Saturday, Choose “On Line Application” option. Your access code is case sensitive and can only be used once. The code is valid for 21 days. Underneath the code there is a link to print the driver summary .If you have access to a printer please click this link and print the driver summary and produce it when collecting your vehicle as this will speed up the booking out process.  The Access Code or Driver Summary must be produced at the time of hire.

Please complete before Weekends, as DVLA has been Unavailable over recent weekends !

*Changes from 8 June 2015 in GB to the paper counterpart of driving licences do not affect driving licences issued by DVA in Northern Ireland. Northern Ireland driving licences still require both the plastic photocard and paper counterpart

2) TWO FURTHER FORMS OF IDENTIFICATION Confirming current address (i.e. bank /credit card statements, utility bills etc. dated within the past 6-8 weeks. Printed online utility bills etc. are acceptable providing that they show current address and recent date).Alternatively online Utility Bills ,( but NOT Bank Statements ), can be forwarded to us via email from your smartphone when you collect your vehicle. A passport cannot be accepted as it does not have a printed address in it. Hirer's with out of area addresses may be subject to larger deposits. If in doubt please call our Manchester or Leeds Rentaldesk for further clarification.

NON PHOTOCARD DRIVING LICENCES. Additional photographic ID required e.g. passport.

PLEASE NOTE THE ABOVE ALSO APPLIES TO ALL ADDITIONAL DRIVERS

NON UK RESIDENTS / VISITORS ----- PLEASE READ CAREFULLY, AND CONTACT US BY PHONE PRIOR TO COLLECTING CAR.

Please note this only applies to NON Residents.

Hirer must produce the following: Driving licence and International Driving Permit (where applicable). A utility bill / statement, dated in last 4 weeks, that confirms their CURRENT PERMANENT HOME address, and that matches the driving licence address. Documentary evidence of where you are staying in the UK. (Hotel booking confirmation covering duration of vehicle hire. Family members ID and address confirmation to be presented by them in person, with the hirer, at the time of hire, dated in last 6 weeks.), Evidence of return travel (e.g. flight confirmation). Passport. All payments must be made on the Hirer`s Credit Card.

3) CREDIT / DEBIT CARD Hire charge and Deposit payable by Credit / Debit Card at the commencement of hire (Credit Card only in certain cases see below for details). If Cardholder is not present on collection of the vehicle please contact us first.


HOW OLD DO I HAVE TO BE AND HOW LONG DO I HAVE TO HELD MY DRIVING LICENCE?

For car hire 21 years and over and held Driving Licence for a minimum of 12 months.

For 6 to 9 seaters 25 years of age and over and held Driving Licence for a minimum of 24 months.

For light vans and commercials 21 years of age and over and held a Driving Licence for a minimum of 12 months.

Please Note. The government's licensing rules may have changed since you last hired this type of vehicle so please check on the DVLA website below or contact us.

www.gov.uk/driving-licences


WHAT SIZE OF VEHICLE CAN I DRIVE ON A STANDARD CAR DRIVING LICENCE?

UK Licence Holders     

Driving test passed after 1st January 1997, Category B applies. Category B entitles you to drive vehicles up to and including 3.5 tonne GVW and vehicles with a maximum of 9 seats [driver and 8 passenger seats]. In order to drive a 7.5 tonne GVW vehicle Category C1 is required. A further test is necessary in order to obtain this driving category.

Driving test passed before 1st January 1997. Category C1 entitlement is normally automatic when the driving test was passed before 1st January 1997. If in doubt please check your driving licence. Alternatively you can check your driving category entitlements at www.gov.uk/view-driving-licence.

Non UK Licence holders.

Normally Category B entitlement as above. If in doubt you can obtain further advice at www.gov.uk/driving-nongb-licence.


WHAT DOES THE PRICE INCLUDE?

All prices are subject to VAT at the current standard rate. There are no hidden extras and there are no extra mileage charges .Rates for all vehicles up to and including 7.5 tonne GVW vehicles include comprehensive insurance. This is subject to an insurance excess surcharge which will be charged in the event of an insurance claim, and which can be waived by paying a small extra cost Collision Damage Waiver (CDW) at the time of hire - see below.


WHAT HAPPENS WITH FUEL?

All vehicles leave our premises with a full tank of fuel. [Vehicles 7.5 tonne GVW and above also leave with a full tank of Adblu] .As fuel gauges can be inaccurate please check before leaving as adjustments can not be made later. Before you leave please ensure you are aware of the type of fuel required. We recommend that vehicles are returned full of fuel.  Any fuel taken on return will be charged for. Our current fuel prices are displayed at the rental desk / available on request.


CAN I TAKE THE VEHICLE OUT OF THE UK?

Unfortunately in relation to private hirers and /or hirers using Salford Van Hire insurance, vehicles are for UK MAINLAND USE ONLY. Otherwise by prior arrangement only. Additional charges and requirements will apply. Details available on request.


HOW MUCH IS THE DEPOSIT?

Deposits vary depending on the type of vehicle you wish to hire and these are outlined in the table below. It is advisable to call us and check before picking up the vehicle, as the deposit, plus the rental charges, are paid at the time of hire. Please note that drivers with endorsements and or out of area addresses may be subject to larger deposits. Deposits are refunded on return of the vehicle provided vehicles are returned within the hire period / full of fuel / there are no insurance excess claims. Any additional charges will be deducted from the deposit.


HOW MUCH IS THE INSURANCE EXCESS?

All vehicles up to 7,500 kg GVW are comprehensively insured but have an insurance excess which will vary depending on the size of the vehicle, your driving record and your age. Our standard deposits and charges are outlined in the table below. You are responsible for any damage, loss sustained to the vehicle or 3rd party claim against the vehicle and are liable to pay the insurance excess in this event. Due to fluctuations, as well as the number of variables in determining the insurance excess, it is recommended that you contact us for the latest information.


WHAT IS COLLISION DAMAGE WAIVER OR CDW?

In the event of an insurance claim, Collision Damage Waiver - or CDW, as it is also known - can reduce your deposit / excess, or protect you from losing your deposit all together, depending on the vehicle class you have hired. This can be taken out with an additional payment at the time of hire. Please note, however, that CDW does not cover you for the loss of, or damage to: tyres, wheels, keys, audio equipment or fuel contamination nor does it cover theft of contents.

CDW is ONLY available to drivers holding a Full UK licence, aged 21 years and over hiring vans and commercials, and for drivers aged 25 years and over hiring cars and 9 seaters. CDW availability is also subject to the driver having a satisfactory driving record. The cost for this option can be advised at the time of hire.

CDW in NOT available to Non UK licence holders, as we are unable to check for driving endorsements / restrictions.

Collision Damage Waiver cover is for ONE single incident / accident only, the full deposit will need to be paid should another vehicle be required after an accident / theft.


Deposit (payable at the commencement of hire) and applicable Excess

Vehicle type Age of driver Deposit Excess CDW daily Deposit Excess
Car Group "A" & "AA" 21 to 24 £500 £500 Not available
Car Groups "B" & "C" 21 to 24 £1000 £1000 Not available
Car 25 plus £400 £400 or with £12.00 £100 none
BMW Car 25 plus £500* £500 or with £8.33 £200* £200
6 to 9 seaters seater 25 plus £400 £500 or with £15.00 £100 £100
Van up to 3,500 kg 21 plus £300 £500 or with £12.50 £100 none
Van up to 7,500 kg 21 plus £300 £500 or with £15.00 £200 none
Van up to 18,800 kg 21 plus £600 £1000** or with £18.00 £300 none

* BMW deposits by Hirers Credit card only.

** Daily Insurance charge of £35.00 per day for 18,000 kg vehicles

All CDW prices shown are subject to VAT

Deposits are Excess's are not subject to VAT


IS THE WINDSCREEN COVERED?

Windscreen damage is your responsibility, unless collision damage waiver Collision Damage Waiver (CDW) is taken out at the time of hire.


CAN I HAVE AN ADDITIONAL DRIVER?

Yes. One additional driver is free of charge. For any further drivers there is a charge of £10.00 plus VAT, per driver, per hire. A maximum of 4 drivers are allowed, unless previously agreed. Additional drivers are required to attend in person at the time of hire and produce their Driving Licence, Access Code /printed DVLA Driving Summary [if applicable] and ID as per main driver. Please contact us in advance with any other queries.


HOW CAN I PAY?

By credit / debit card. Whole or part payment of charges is required by credit or debit card. All major credit and debit cards are welcome, including Visa Cards, MasterCard, American Express. Outstanding payments are taken from credit or debit cards.

By Cash. Hire Charges and Extension Payments only. Deposits MUST be paid by Credit / Debit Card.

By Cheque. Cheques are only accepted with prior agreement. Please ring first.


WHAT IF I AM LATE RETURNING THE VEHICLE OR I WISH TO EXTEND THE HIRE?

It is very important that you contact us and let us know. We can then advise you of any additional charges and if required can arrange payment and insurance cover. Additional rental charges are payable before the expiration of the current rental period. Payments are taken from credit or debit cards.


WHAT HAPPENS IF I BREAKDOWN?

In the unlikely event of your vehicle breaking down, please note that all Salford Van Hire vehicles come with full nationwide breakdown coverage. Details of this will be included with the documents given to you at the time of hire. It is important that you keep these with you.


WHAT DO I DO WHEN I RETURN THE VEHICLE?

It's easy. Just return the vehicle to our fuel pumps where you will be met by a member of our yard staff. You will be issued with a receipt confirming the condition of the vehicle and it will indicate any additional fuel charge. We recommend that all vehicles are returned full of fuel. Please present this ticket at the rental reception where your paperwork will be quickly completed.

Vehicles returned OUTSIDE OF OFFICE HOURS cannot be inspected for Fuel and Damage until the Depot Reception opens the following morning. Any discrepancies will be advised, but cannot be disputed. We advise returns during opening hours for this reason.

 

Call Us

Manchester
Van Hire 0161 833 0771
Car Hire 0161 833 9311

Leeds
Van & Car Hire 0113 244 1531

Contract & Fleet Hire
0161 833 0771
0161 833 0778
0161 834 1751

Email sales@salfordvanhire.net
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Driving Licence Changes

In June 2015 the DVLA abolished the paper counterpart of the Driving Licence. You can share your record with us using the DVLA website. You will need your National Insurance number. The summary sheet is needed to hire a vehicle on SVH Insurance

Click here for more info on the DVLA website

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Special Offers on Weekend Car Hire
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SMOKING IN VEHICLES: NEW RULES FROM 1 OCT

Click here for more info on the GOV.UK website

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